What is safeguarding

Safeguarding aims to support adults and children to live a life that is free from abuse and neglect and involves a range of measures taken to protect them in the most vulnerable circumstances.

Richmond Clinical Commissioning Group has adult and child safeguarding as one of its highest priorities. We are committed to working closely with the London Borough of Richmond upon Thames and local healthcare providers in preventing abuse of adults and children in all areas where health and social care is provided for Richmond residents.

We do this by working in partnership to ensure the services we commission are safe and compliant with all statutory safeguarding regulations. We have put in place safeguarding procedures to recognise report and respond to safeguarding issues promptly.

Abuse can happen to any individual from any family regardless of their age, culture, disability, gender, racial origin, language, religious belief or sexual orientation.
There may be a risk for example, of physical abuse, sexual abuse or neglect. They may be a victim of domestic violence, forced marriage or at risk from Female Genital Mutilation (FGM).  

Modern day slavery and human trafficking statement for SWL CCGs

Modern slavery is the recruitment, movement, harbouring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation. Individuals may be trafficked into, out of or within the UK, and they may be trafficked for a number of reasons including sexual exploitation, forced labour, domestic servitude and organ harvesting.

As an authorised statutory body, NHS Kingston and Richmond CCGs as a Local Delivery Unit, is the lead commissioner for health care services (including acute, community, mental health) in both boroughs.

The governing body, senior management team and all employees are committed to ensuring that there is no modern slavery or human trafficking in any part of our business activity and, in so far as is possible, to holding our suppliers to account to do likewise.

Click to read our Modern Day Slavery and Human Trafficking statement for SWL CCGs (August 2019)

Safeguarding concerns may be raised by any person who feel they are being abused, relatives, teachers, friends, carers, neighbours, member of the general public and health and social care staff.

If you think someone is being abused or someone is abusing you, you can:

  • Talk to someone you trust
  • Contact the Safeguarding Adults team by calling them on 020 8891 7971
  • Contact the Safeguarding Children team by calling them on 020 8891 7969
  • Contact the emergency team: 020 8744 2442

If you are reporting abuse, it is helpful if you can provide your name to enable further contact. You can also report suspected abuse and not disclose your identity should you wish.

In an emergency always dial 999.

Your concerns will be taken seriously and you will receive prompt attention and advice.

If you feel you are being abused, neglected or mistreated and feel unable to call us yourself, tell someone you trust and ask them to do it for you.

All adult and children safeguarding referrals are managed by Richmond Council. Please refer to information below.

Safeguarding adults

​The Adult Access Team at Richmond Council is the first point of contact for all referrals.​ Click here​ for more information.

Safeguarding children 

The Single Point of Access, a multi agency team, managed by Achieving for Children at Richmond ​Council, is the first point of contact for all referrals. Click here for more information.

For safeguarding adults please contact

London Borough of Richmond upon Thames adult social services access team on:

Click here for more information

For safeguarding children please contact: 

  • London Borough of Richmond upon Thames Single Point of Access (SPA)
  • Tel: 020 8891 7969
  • Email: spa@richmond.gov.uk

Click here for more information​

Out of hours contact for both adults and children safeguarding issues please contact the emergency duty team at Richmond Social Services on 020 8744 2442.​

The Richmond CCG safeguarding team

The CCG safeguarding team consists of doctors and nurses who provide specialist advice. Please note: all adult and children safeguarding referrals are managed by Richmond Council. 

Lead nurse for safeguarding adults
Sarah Loades

Designated nurse for safeguarding children
Sian Thomas

Named GP

Designated doctor for safeguarding children
Vanessa Impey