Richmond Clinical Commissioning Group (RCCG) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.

This Privacy Statement applies to Richmond CCG and governs data collection and usage. By using Richmond CCG website, you consent to the data practices described in this statement.

Collection of your Personal Information

Richmond CCG may collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. We may also collect anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Richmond CCG. This information can include: your browser type, domain names, access times and referring web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our web site.

Richmond CCG encourages you to review the privacy statements of web sites you choose to link to, from our website so that you can understand how those web sites collect, use and share your information. Richmond CCG is not responsible for the privacy statements or other content on web sites outside of the Richmond CCG and Richmond CCG family of web sites.

Use of your Personal Information

Richmond CCG collects and uses your personal information to operate its web site and deliver services. Richmond CCG also uses your personally identifiable information to inform you of other products or services available from Richmond CCG and its affiliates.

Richmond CCG may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Richmond CCG does not sell, rent or lease its customer lists to third parties. Richmond CCG may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to

Richmond CCG, and they are required to maintain the confidentiality of your information.

Richmond CCG does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Richmond CCG keeps track of its site and pages our customers visit in order to determine what Richmond CCG services are the most popular. This data is used to deliver customised content and advertising within Richmond CCG to customers whose behavior indicates that they are interested in a particular subject area.

Richmond CCG web site may disclose your personal information without notification only if required to do so by law or in the good faith belief that such action is necessary to:

  • conform to the edicts of the law or comply with legal process served on Richmond CCG or its site;
  • Protect and defend its rights or property;
  • act under exigent circumstances to protect the personal safety of it users or the public interest.

Security of your Personal Information

Richmond CCG secures your personal information from unauthorised access, use or disclosure. Richmond CCG secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.

Changes to this Statement

Richmond CCG will occasionally update this Statement of Privacy to reflect company and customer feedback. Richmond CCG encourages you to periodically review this Statement to be informed of how it is protecting your information.

Contact Information

Richmond CCG welcomes your comments regarding this Privacy Statement. If you believe we have not adhered to this Statement, please contact us via the details on our Contact us page or write to the below address and we will use commercially reasonable efforts to promptly determine and remedy the problem.


2nd floor
Thames House
180 High Street
TW11 8HU

Data Protection Officer

Under General Data Protection Regulation (GDPR), all NHS organisations are legally required to appoint a Data Protection Officer (DPO).

The DPO for NHS Richmond Clinical Commissioning Group is Kevin Winter, NEL Head of Information Governance, NEL, 3rd Floor, 1 Lower Marsh, Waterloo, London SE1 7NT.

The DPO is responsible for ensuring that all practices and processes are designed to support people’s privacy and data rights and making sure data protection is represented throughout the organisation.

You can contact the Data Protection Officer if you have any questions or concerns about your privacy rights by emailing or by calling telephone 03000 428438.