We want to make sure we are commissioning the best possible services for patients, and that any quality concerns can be raised and addressed.

If you are a member of the public, please send us your feedback about services.

The Make a Difference form is for GPs, nurses and any other healthcare professionals to flag any quality concerns about services commissioned by Richmond CCG. This can include primary or secondary care service providers.

The Make a Difference button should not be used for serious incidents, complaints or issues needing urgent resolution, and should not replace the day to day regular communication between healthcare professionals.

Do not include any patient information on this form.​

Please note that the text in the comment box goes directly to the Trust/Service Provider for action.