We want you to have your say and influence local health services.

When major plans are being considered for the way services are being delivered, we want to hear what you have to say so that your views can help us make decisions. Getting your opinion and suggestions is very important to us.

Current engagement

Richmond Health and Care Plan 2019-2021 – discussion document

People living and working in Richmond are invited to give their feedback on the draft Richmond Health and Care Plan for 2019-21. The plan has been developed by NHS organisations, Richmond Council and voluntary organisations in the borough who have worked together to review the local community’s health and care needs for the future. It also follows an extensive period of engagement with local people and health and care staff.

The plan describes the vision, priorities and actions which no single organisation can achieve alone: where health, social care and the voluntary sector working together will have maximum impact. This draft plan should be read in the context of other local health and care strategies.

You can find the full and summary versions of the draft plan here, where there is also a short survey asking for your views on the priorities and actions that have been set out.

The plan has three sections – Start well, Live well, and Age well.  We have produced a plan-on-a-page for each of these sections.  To read these, click on the below links


Doctorlink is an online tool that asks a series of relevant questions based on your symptoms and concerns. The symptom assessment tool then will recommend what action a patient should take.

We would like to hear from patients who are registered with a GP Practice in south west London (Croydon, Kingston, Merton, Sutton, Richmond and Wandsworth) who have decided not to sign up to doctorLink.

Please follow this link to find out how you can help us improve things.

National Consultations

NHS England is increasing transparency in the NHS and improving services for patients, working with NHS staff, patients, stakeholders and the public to improve the health outcomes for people in England.