Following confirmation of your healthcare appointment, contact HATS on the number below to find out if you are eligible for PTS.
Telephone: 0333 2404082
(Monday to Friday 8am to 4pm. Calls are charged at local rate.)
HATS is available for eligibility assessments and transport booking from Monday to Friday 8am – 4pm. For bookings more than two days in advance of your appointment, please call after 11am to avoid the busy period.
Some hospitals have their own eligibility criteria and assessment process for patient transport. The contact details can be found on the appointment letter from the hospital however if you are unsure please contact HATS and they will be able to re-direct your call.
All patients will be assessed on their suitability for PTS using a short and simple series of questions when booking. The questions will cover a patient’s fitness, mobility, senses, mental function and general health. The eligibility criteria are based on the following questions:
- Does the patient need skilled assistance to transfer them to and from a vehicle?
- Does the patient have a disability or condition that makes it difficult or undesirable to travel by alternative transport?
- Does the patient have a condition where there is a reasonable possibility of an event needing skilled assistance happening when travelling?
- Does the patient have a disability that could cause a risk or embarrassment to themselves or others if travelling by alternative transport?
If you are eligible the advisor will then arrange a booking including your return journey home.